Payment Policy

At Zuvelo, we offer secure and flexible payment options to ensure a smooth checkout experience.

We currently accept the following payment methods:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
  
• VISA

All transactions are processed securely and your payment information is encrypted. You will not be charged until your order has been confirmed and processed.

Currency

All transactions on our shop are processed in Canadian Dollars (CAD$).

Tax Calculation

Please be informed that taxes, if any, will be calculated and added to the price during the checkout process. Therefore, there will be no additional sales tax beyond what is shown at checkout.

Payment Security

Your payment security is our priority. All payment transactions are encrypted and securely processed to protect your personal and financial information.

Payment Authorization

By placing an order on our shop, you authorize us to charge the designated payment method for the total amount of your order, including applicable taxes and shipping fees (if any).

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email to the address provided during checkout. This email will contain details of your order, including the items purchased, total amount paid, and shipping information.

Payment Disputes

In the event of a payment dispute or unauthorized transaction, please contact our customer care team for prompt assistance. 

Payment Processing Time

Payments are typically processed immediately upon placing an order. However, please allow up to 1-2 business days for payment processing in some cases.

Payment Failure

Please check the payment information you provided during checkout again, or try using an alternative payment method if for any reason your payment is not completed. For further assistance, contact your financial institution or our support team.

Payment Policy Updates

We reserve the right to update or modify this payment policy at any time without prior notice. Please review this policy periodically for any changes.
For any issues or questions regarding your payment, feel free to contact our support team.

Contact Information

• Contact Form: Click here
  
• Email: contact@zuvelo.com
  
• Phone: +1 647 4906960

Zuvelo
456 Ellerslie Avenue, North York, ON M2R 1C4, Canada

We are available during the following hours:

• Monday to Saturday: 8:00 am – 5:00 pm (GMT-05:00) Eastern Standard Time (Toronto)
  
• Sunday: Closed

We strive to respond within 24 hours.